Recall Information

The safety and well-being of our customers remain our most critical priorities. We are committed to maintaining the highest standards for every product we offer and ensuring that our users have a reliable and secure experience. In a proactive effort to uphold these standards, we are working closely with the U.S. Consumer Product Safety Commission and Health Canada to initiate a voluntary recall of specific electric smart space heater models. This decision follows testing and internal evaluations which indicated that these units do not fully align with established industry safety protocols. Specifically, it was determined that these heaters may experience overheating issues due to the way their wireless control functions operate. This overheating potential introduces a risk of fire and burns, and we are taking this step to ensure that all potentially affected units are addressed immediately.

The recall encompasses several electric smart space heater models distributed within the United States and Canada. The specific model numbers identified in this safety notice are H7130, which includes the H7130101 variation, as well as H7131, H7132, H7133, H7134, and H7135. If you own a space heater, please take a moment to verify the model number located on the device to see if it falls within the scope of this voluntary recall. We ask that all customers discontinue the use of these identified models right away to prevent any risk of overheating or related hazards.

We understand that you depend on our products to keep your living spaces comfortable, and we sincerely apologize for any inconvenience or concern this situation may cause. Our goal is to make the resolution process as straightforward and efficient as possible for every affected customer. We are currently mobilizing our support resources to provide clear guidance on the next steps, including how to participate in the recall program and receive your remedy. Please rest assured that we are managing this transition with a total commitment to your safety and the integrity of the products we provide. We are working diligently to reach out to all customers who may have purchased these units through our various retail channels.

If you have identified that your space heater is among the affected models listed, please ensure that it is unplugged and kept out of use while you follow the instructions for the recall process. We are dedicated to maintaining open lines of communication throughout this entire procedure. We deeply appreciate your continued cooperation and your commitment to household safety. Our team is standing by to answer any questions you might have regarding this announcement, the affected models, or the details of our recall program. Your safety and your trust are the foundations of our service philosophy, and we are working tirelessly to ensure that this issue is resolved with the transparency and urgency it deserves. We thank you for being a valued member of our community and for your assistance in helping us maintain the highest safety standards across all of our products.